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$5.99 flat rate shipping, orders $75+ ship free!

Shipping & Returns

Shipping:

Shipping is FREE for all orders $75+! Otherwise shipping is just $5.99.
All in stock orders ship within 5 business days from our warehouse in Texas. Please remember business days do not include Saturday, Sunday, or holidays. If your order contains a PREORDER item your order will be shipped in full once the preordered item is received in house. Anticipated ship dates will be noted in the original post. 

Once your order has shipped you will receive an email with shipping and tracking information. You can also find this information at any time in your account page here: https://oliveandrust.commentsold.com/account

*If your tracking information shows that your package was delivered, but you can't find it: 
#1 Verify the shipping address.
#2 Check for a notice of attempted delivery. 
#3 Look around the delivery location for your package - check your mailbox, around your porch/driveway and anywhere else delivery drivers may have left it. 
#4 Check in with others that live at your residence as well as neighbors to see if they may have received it. 
#5 Wait 48 hours - in some rare cases packages may be marked delivered up to 48 hours prior to arrival.

In the event your package is damaged in transit please file a claim with USPS here: https://www.usps.com/help/claims.htm *Be sure to keep all package materials including the shipping package, bubblewrap, tissue paper, damaged item, etc as USPS may require those items to process your claim. 

If you have questions or need assistance please feel free to reach out to us via email at oliveandrustboutique@gmail.com. Our office hours are 10am-5pm Monday-Friday (excluding holidays). Please keep this in mind when you are expecting a response. We respond to all email requests within 48 hours of receipt {usually much sooner}. 

 

Returns and Cancelations:

We know that online shopping can be a challenge, so we strive to offer the absolute best return policy in the biz! Unworn/unwashed clothing may be returned up to 30 days from the date of order and unworn/unwashed swimwear may be returned up to 14 days from the date of order. Store credit (minus shipping costs) will be applied directly to your O+R account and never expires! We are not able to offer refunds directly to your form of payment - store credit only. Please note all sale/discounted/clearance items (any item with a price ending in .99 cents) are final sale and are not eligible for return. 

Please mail all returns to: 3612 107th St. Lubbock, TX 79423.

If you need to cancel an order that has not yet shipped please email oliveandrustboutique@gmail.com. Please be advised we are not able to offer refunds directly to your form of payment, and cancelations will receive store credit. If your order has already shipped you will need to wait until you receive the item in the mail to process it as a return. 

Have an item that's not eligible for a return? Or want to get cash back instead of store credit for an item that didn't work out? Post your item(s) for sale in our Olive + Rust BST group here: https://www.facebook.com/groups/oliveandrustbst